If you aren´t in the "mood" to make those all-important phone calls, then try this tip:
When getting ready to pick up the phone to call a customer, client, or vendor, look in the mirror and smile first.
(You may even want to keep a small hand mirror next to your phone).
Your smile will show through your words and make your call more effective. It will put your customers at ease as
well as relaxing you. This will also change your attitude despite what type of day you´re having.
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|Jennifer Mathes, Ph.D.|