Read these 9 Marketing and Sales Tips tips to make your life smarter, better, faster and wiser. Each tip is approved by our Editors and created by expert writers so great we call them Gurus. LifeTips is the place to go when you need to know about Small Businesses tips and hundreds of other topics.
Building rapport with customers is a big part of being successful in sales. Make it a point to thank your customers--for without them, your business WILL go bankrupt. Thank them for their time on the phone.
Thank them for their business after each purchase. Thank them for sharing your business with others (via referrals or hosting a home demonstration).
Each small act of appreciation from you will solidify your relationship. After all, why are you in business anyway?
Trying to figure out how to build credibility around your product or service? Don't just talk about your products, be a walking advertisement!
Do you sell cosmetics? Use them (and learn how to use them properly!)
Do you sell nutritional supplements? Use them (and share your personal results.)
Do you sell children's products? Give them to your own children and as gifts.
When people SEE you stand behind your products, they'll believe.
Wherever you go, you should always have (at the very least) business cards with you. You never know when or where you might meet that next client or who knows someone else who is looking for what you have to offer.
Even better than a business card, keep a brochure, flyer, catalog, or other piece of marketing material with you at all times and be ready to give it to anyone who's interested.
Some guidelines for creating memorable advertising:
*Make sure your ads are "on target" with your market. Know who you're selling to.
*Remember "KISS"--Keep it Simple, Simon.
*Be identifiable. Find a style and personality and stay with it.
*Just ASK! Ask for the sale. Invite buyers to come to your store, mail, or call for information.
*Make sure the ad looks professional.
*Be truthful. Be sure your message is ethical and truthful.
An often overlooked method of marketing your business is through referrals.
Are you more likely to try a new restaurant because you saw an ad in the paper about it, or if a trusted friend recommends it to you?
Referrals don't just happen (ok, sometimes they do, but not often!)
You need to ASK for them. After every business transaction, ask your customer/client if he knows anyone else who might appreciate your product or service.
Get in the habit of asking everybody, every time you complete a transaction.
Another magic time is when someone declines your offer of a product or service. Maybe they aren't interested, but do they know someone else who might be?
We all want everyone to see our business opportunity or our product as "the best", don't we?
Will we attract lots of interest by "hyping" our business or product? Probably.
Will these be long-term relationships? Probably NOT. Why?
Because hype is short-lived (compared to truth). Once someone is around long enough to understand the "truth" behind the "hype", they may feel betrayed, misled, or flat-out lied to.
If you are proud of your business and your product, then there should be no problem sharing true facts about them.
If someone decides what you have isn't for them, oh well.
There's a great saying, "Some Will, Some Won't, So What? Who's Next?"
Sales is a business about relationships, and it's long term relationships with your customers and your team members that will build a successful business for you in the long run.
Your number one focus in marketing your small business should be addressing your customer`s need. The verbiage that you use to promote your product or service should be words that speak of satisfying that need.
Ho-hum customer driven copy:
"We have the Best Prices and Great Customer Service"
Customer can see `Satisfaction` copy:
"Our plumbers respond to your plumbing emergency in 30 minutes, guaranteed"
It`s not about how great you are, it`s about what`s in it for them...Your customer.
|Jennifer Mathes, Ph.D.|